Legal agreements & policies

Every agreement below is published with a version number and effective date. Earlier versions stay available, and an agreement you accepted is always recorded against the exact version you saw.

• Cancellation & Refund Policy

  The standardized Strict Cancellation & Refund Policy: 24-hour grace period, 14+ day, 7-13 day and under-7-day windows, cleaning fees, deposits, taxes, marketplace fee and host-decided exceptions.

  Version 2.0 · Effective September 14, 2026

• Damage & Security Deposit Policy

  Refundable security deposits and documented damage claims.

  Version 1.1 · Effective September 10, 2026

• Electronic Communications & SMS Disclosure

  Electronic notices, transactional SMS, STOP and HELP instructions, and electronic signatures.

  Version 1.3 · Effective September 11, 2026

• Guest Booking Agreement

  Booking-specific agreement covering payment, the Strict Cancellation & Refund Policy, house rules and guest responsibilities.

  Version 1.3 · Effective September 14, 2026

• Host Agreement

  Host is the merchant of record: direct payment to the host's Stripe account, 5% marketplace fee, host responsibility for refunds, reversals, disputes, chargebacks and fraud losses, the standardized Strict Cancellation & Refund Policy and host-decided refund exceptions, tax remittance, permits and property responsibilities.

  Version 2.2 · Effective September 14, 2026

• Pacific Luxe Stays Terms of Service

  Master marketplace agreement for guests and hosts, including booking, payment, dispute and platform terms.

  Version 1.2 · Effective September 10, 2026

• Privacy Policy

  What information we collect, how we use and share it, and how long we retain it.

  Version 1.3 · Effective September 11, 2026