Host Agreement

This Host Agreement applies to every person who lists or manages a property on Pacific Luxe Stays, operated as a sole proprietorship. It is in addition to the Pacific Luxe Stays Terms of Service. Where this Agreement addresses a host-specific subject in more detail, this Agreement controls for that subject.

You represent and warrant that you own the property or hold current authority from the owner to list, rent and manage it on the Platform, and that all information you provide is accurate. You will provide evidence of that authority if we request it. Listing a property without authority is a material breach.

You represent that you hold every short-term-rental permit, license, registration and approval required for the property, that it is valid and current, and that you comply with occupancy, noise, parking, safety and other local short-term-rental requirements. You will provide the permit number, issuing jurisdiction, expiration date and supporting documents on request. We may block publication or bookings where authorization cannot be verified. Our internal "verified" marking is a platform process step only and is not a guarantee of the permit's continuing validity.

You are responsible for the accuracy of photographs, descriptions, amenities, sleeping capacity, location, pricing, fees, availability, minimum-stay requirements, house rules, accessibility statements and safety information. You will keep the listing and calendar materially accurate and correct inaccuracies promptly.

You will provide a safe and legally habitable accommodation, disclose known material hazards, and maintain smoke alarms, carbon-monoxide alarms and other legally required safety equipment. You will address material safety issues promptly.

You may set lawful house rules, which are presented to guests before they book. Your rules and your hosting conduct must comply with applicable anti-discrimination, accessibility and accommodation laws.

You are responsible for determining and maintaining the insurance you need, which may include homeowner, landlord, short-term-rental and liability coverage. Pacific Luxe Stays does not provide insurance and is not an insurer.

You will honor confirmed reservations except where a legitimate cancellation right applies. Repeated host cancellations, calendar inaccuracy or failure to honor reservations may result in listing removal or account suspension, and repeated host cancellations are flagged for review.

One standardized cancellation policy applies to every property on the Platform: the Pacific Luxe Stays Strict Cancellation & Refund Policy, published as a separate document. You may not set, advertise or enforce different cancellation terms for your property, and you accept that policy for every reservation of your property. The refund a guest is guaranteed under that policy is calculated and issued by the Platform automatically and does not require your approval.

Where a guest asks for a refund larger than that policy guarantees, the decision is yours. You may decline it or approve an additional amount up to the amount still refundable on the reservation; Pacific Luxe Stays then executes and records that refund through the payment system. An additional refund you approve is charged against your connected account, and our marketplace fee is returned in the same proportion.

Where you cancel a confirmed, paid reservation, the guest is refunded in full and you may not rely on the Strict Cancellation & Refund Policy to retain any part of the guest's payment.

You are the merchant of record for reservations of your property. The guest's payment for a reservation is processed directly on your own connected Stripe account, which you own and control. Pacific Luxe Stays is not the merchant of record for the reservation payment and does not hold your reservation funds.

Pacific Luxe Stays receives a marketplace fee equal to the commission rate disclosed to you in the Platform, collected automatically from the reservation payment as a Stripe application fee. That fee is calculated only from the nightly accommodation subtotal and the cleaning fee. It is never calculated on lodging or transient occupancy taxes, government assessments, refundable security deposits, or other pass-through amounts. Our fee schedule is configurable and may change prospectively; a change does not alter a reservation already confirmed.

Stripe's payment-processing fees for the reservation payment are charged to your connected account.

Because the reservation payment settles in your connected Stripe account, the transfer of funds to your bank account is made by Stripe according to the payout schedule and requirements of your connected account, not by Pacific Luxe Stays. Pacific Luxe Stays does not hold, delay, schedule or release your reservation funds, and does not guarantee any payout date. Your connected account must have completed Stripe's onboarding and verification requirements before reservations can be paid for; Stripe may hold, delay or restrict payouts under its own terms and risk processes.

You acknowledge that guest payments may be refunded, reversed, disputed, charged back, or otherwise recovered after they have settled in your connected account and after funds have been paid out to your bank account.

As the merchant of record, you are financially responsible for refunds, payment reversals, disputes, chargebacks, and fraud losses arising from reservations of your property, to the maximum extent permitted by applicable law, card-network rules and the requirements of the payment processor. Refunds and chargebacks are charged against your connected account balance, and may result in a negative balance on that account.

You authorize Pacific Luxe Stays and the payment processor to recover amounts you owe by any lawful method available, including: deducting or debiting the amount from your connected account; deducting the amount from pending or future payments and future earnings; offsetting the amount against other amounts otherwise payable to you; placing a temporary hold or reserve on payments or payouts; and requesting direct repayment from you.

You must cooperate in good faith with refund, dispute and chargeback investigations, and timely provide requested records, communications, photographs, check-in records, cancellation information and other evidence reasonably needed to respond to a dispute. Responding to a dispute raised against a charge on your connected account is your responsibility; we will provide the reservation records we hold.

Pacific Luxe Stays does not guarantee that any payment, payout, dispute or chargeback will be successful, final or irreversible.

Where Pacific Luxe Stays refunds a guest for a reservation, our marketplace fee for the refunded amount is returned in the same proportion as the refunded portion of the nightly accommodation subtotal and cleaning fee.

Nothing in this section waives, limits or transfers any responsibility that cannot lawfully be waived, limited or transferred under applicable law, card-network rules, or payment-processor requirements.

You are responsible for your own income taxes and for lodging, transient occupancy and similar tax obligations for the property, including registration, collection, reporting and remittance, unless Pacific Luxe Stays expressly confirms in writing that it will remit a particular tax on your behalf for a particular jurisdiction. Because the guest's payment is processed on your connected account, any lodging tax charged at checkout is collected into your account and is your funds to remit. Pacific Luxe Stays does not receive that tax, does not treat it as its revenue, and does not include it in the marketplace fee. Where a jurisdiction requires Pacific Luxe Stays to collect and remit the tax instead, bookings in that jurisdiction remain paused until that arrangement is in place. You will provide tax information we are required to collect.

Damage claims follow the Damage & Security Deposit Policy. You will submit claims within the stated window with reasonable documentation, such as dated photographs, a description of the damage, and repair or replacement estimates or invoices. Undocumented or arbitrary deductions are not permitted.

You will cooperate reasonably with our investigations of safety concerns, fraud, disputes, chargebacks and regulatory inquiries, and will provide relevant records on request. You will keep records of permits, reservations, and material communications for as long as applicable law requires.

We may request additional evidence, such as proof of ownership or management authority, identification, or property photographs, where reasonably necessary for verification, safety or compliance. Where evidence you previously provided remains on file, it is retained as part of our records.

We may suspend, unpublish or remove a listing, and suspend or terminate a host account, for reasonable cause as described in the Terms of Service, including invalid permits, safety concerns, fraud, materially inaccurate listings or repeated policy violations.

You retain ownership of the listing content you own. You grant Pacific Luxe Stays a worldwide, non-exclusive, sublicensable, royalty-free license to host, display, reproduce, format, distribute and market that content to operate and promote the marketplace and your listing. You warrant that you hold the rights to the photographs and content you upload.

Pacific Luxe Stays makes no promise or projection of any number of bookings, occupancy level, revenue or income. Marketplace demand varies and is not guaranteed.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pacific Luxe Stays and its personnel from third-party claims, losses, damages, liabilities and reasonable costs arising out of your property; listing without authority; permit or license violations; your violations of law; materially false listing information; or your negligence or misconduct. This indemnity does not cover Pacific Luxe Stays' own fraud, willful misconduct or gross negligence, or any other liability that cannot lawfully be shifted.

The limitation of liability, disclaimers, governing-law, venue and dispute-resolution provisions of the Terms of Service apply to this Agreement. Mandatory arbitration is not in force.

You accept this Agreement by checking the required boxes and typing your full legal name as your electronic signature before submitting a property for review. Your typed signature is recorded as evidence of assent. It does not replace Stripe identity or payout verification, which remain separate requirements.

Formal, contractual and legal notices to Pacific Luxe Stays must be sent to legal@pacificluxestays.com, and may also be sent by mail to Pacific Luxe Stays, 1551 Kenneth Drive, Santa Ana, CA 92705. Notices to you may be given electronically to the email address on your account. Ordinary customer-support questions should go to support@pacificluxestays.com.