Pacific Luxe Stays support
How can we help?
Get help with your stay, booking, account, or property listing.
For guests
For hosts
Payments & refunds
Account & security
Frequently asked questions
For guests
For hosts
Payments & refunds
Account & security
Contact support
Still need help?
Our support team is here to help with bookings, accounts, payments, and property listings.
When emailing, include your reservation or listing link and the email address on your account so we can find it quickly. Messages about a specific stay are usually fastest through the in-site Messages inbox.
Urgent issues. Pacific Luxe Stays support handles platform, reservation, and listing assistance. If there is an emergency or an immediate threat to personal safety or property, contact your local emergency services first rather than waiting for a reply from the website.
See also our Terms and Privacy policy.