Guest Booking Agreement

This Guest Booking Agreement applies to the specific reservation you are paying for. The booking screen shows the property and host, the check-in and check-out dates, the guest count, the nightly subtotal, the cleaning fee, the Pacific Luxe Stays service fee, applicable taxes and assessments, any refundable security deposit, and the final total. Those booking-specific details, the cancellation policy version shown to you, and the property's house rules are part of this agreement for your reservation and are recorded with your booking.

By completing checkout you authorize the charge of the total amount displayed for this reservation, processed through Stripe. Your reservation is confirmed only when that payment succeeds and the Platform records the booking as confirmed. Host proceeds are held and released later under the Platform's payout rules.

The Pacific Luxe Stays Strict Cancellation & Refund Policy applies to this reservation. The version shown to you before payment is stored with your booking and is the version used to calculate any refund; a later change to the policy does not alter this reservation.

In summary, and as set out in full in that policy: if you cancel within 24 hours after paying and your check-in date is still at least 7 full days away, you receive a full refund. Otherwise, cancelling 14 or more days before check-in refunds your accommodation charges in full; cancelling 7 to 13 days before check-in refunds half of your accommodation charges; cancelling less than 7 days before check-in refunds no accommodation charges; and after check-in has begun, or if you do not arrive, unused nights are not refunded. When the stay does not happen, the cleaning fee and any refundable security deposit are returned in full, and lodging taxes are recalculated against the accommodation amount actually retained.

Before you confirm a cancellation, the Platform shows you the exact amounts: the cancellation time, your check-in date, the policy tier that applies, what you paid, what will be refunded automatically, and what is not refundable. A refund larger than the policy guarantees is not automatic — you may ask your host to consider one, and the decision is the host's.

Refunds are returned to your original payment method and the time they take to appear depends on your bank or card issuer.

You agree to follow the property's house rules, to stay within the stated occupancy limit, to accurately disclose the number of guests, and to comply with check-in and check-out expectations shown for the property. Unauthorized parties or events are not permitted where the property prohibits them.

You are responsible for damage caused by you or your authorized occupants, to the extent permitted by law. The Damage & Security Deposit Policy explains the claims process, the documentation a host must provide, and how a refundable security deposit is handled.

Illegal activity, harassment, dangerous activity, damage to the property, nuisance or excessive noise, misrepresenting your guest count, and use of another person's payment credentials are prohibited and may result in cancellation without refund to the extent permitted by law and by the applicable cancellation policy.

If something is wrong with your charge, contact support@pacificluxestays.com first so we can review it quickly. This does not limit your rights with your card issuer or under applicable law. When responding to a payment dispute, we may provide the booking record, the agreement versions you accepted, and related evidence to our payment processor.

The Pacific Luxe Stays Terms of Service apply to this reservation, including the marketplace-role, disclaimer, limitation-of-liability, indemnification and dispute-resolution provisions. Where this agreement addresses a booking-specific subject, it applies to that reservation.

This reservation is with Pacific Luxe Stays, operated as a sole proprietorship, in its marketplace role described in the Terms of Service, together with the independent host of the property.

Formal, contractual and legal notices to Pacific Luxe Stays must be sent to legal@pacificluxestays.com, and may also be sent by mail to Pacific Luxe Stays, 1551 Kenneth Drive, Santa Ana, CA 92705. Notices to you may be given electronically to the email address on your account. Ordinary customer-support questions should go to support@pacificluxestays.com.