Terms & conditions

These Terms & Conditions ("Terms") govern your use of the Pacific Luxe Stays website and services (the "Platform"). Pacific Luxe Stays is an online marketplace that connects guests with independent property owners and authorized property managers offering short-term rentals in Orange County, California.

By creating an account, submitting a booking request, listing a property, completing a booking, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

Pacific Luxe Stays provides the marketplace and facilitates discovery, booking requests, communication between guests and hosts, payment processing through our authorized payment provider, and platform support.

Hosts are independent property owners or authorized property managers. Pacific Luxe Stays does not own or operate the properties listed on the Platform unless a listing explicitly states otherwise. Each stay is an agreement between the guest and the host.

Hosts are responsible for:

• The condition, safety, and operation of their property
• The accuracy of their listing and calendar availability
• Licenses, permits, registrations, and legal compliance in their jurisdiction
• Fulfilling confirmed reservations

To create an account or make a booking, you must:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Keep your account credentials secure and not share them
• Not impersonate another person or create fraudulent or duplicate accounts
• Complete identity, email, phone, payout, ownership, or other verification steps when the Platform requires them

You are responsible for activity that occurs under your account. Pacific Luxe Stays may restrict, suspend, or terminate accounts in cases of fraud, abuse, violations of these Terms, or threats to the security of the Platform or its users.

As a guest, you agree to:

• Provide accurate booking and guest information
• Respect the occupancy limit stated for the property
• Follow the host's house rules
• Respect check-in and checkout requirements
• Not hold unauthorized parties or events at the property
• Not use the property for any illegal activity

You are responsible for damage caused by you or members of your party during a stay, subject to applicable law and the policies presented for that reservation.

As a host, you agree to:

• Have the legal authority to list and rent the property
• Provide accurate descriptions, pricing, amenities, availability, house rules, and photographs
• Only upload photographs of properties you own or are authorized to manage
• Keep your calendar accurate and up to date
• Honor confirmed reservations except where cancellation is permitted
• Maintain applicable licenses, registrations, permits, insurance, tax compliance, and short-term-rental compliance in your jurisdiction
• Keep your payout and contact information accurate
• Complete the Pacific Luxe Stays verification requirements that apply to your listing

Fraudulent, misleading, duplicate, nonexistent, or unauthorized listings are strictly prohibited and may be removed without notice.

Pacific Luxe Stays uses a request-to-book process:

• Submitting a booking request does not, by itself, create a confirmed reservation
• The host must first review and approve the request
• After approval, the guest may be required to complete payment through the secure payment process
• The reservation is not confirmed until the required payment has been successfully completed and the Platform displays or sends a confirmation
• Property availability may change until a reservation is confirmed

The price of a stay and any applicable charges are displayed to you before payment is completed. Payments are processed through the Platform's authorized third-party payment provider; Pacific Luxe Stays does not store full payment card details.

Pacific Luxe Stays may charge platform or service fees in connection with a booking. The fees that apply to a specific reservation are disclosed during the booking process before payment. Hosts receive their applicable payout after platform fees and any other authorized deductions have been applied.

By completing a booking you authorize Pacific Luxe Stays and its payment providers to process the applicable charges.

Cancellations, refunds, booking modifications, no-shows, and any related charges are governed by the cancellation and refund terms presented for the applicable reservation, together with any rights you have under applicable law.

Please review the terms shown for a reservation before completing payment. If you have a question about a specific booking, contact us or your host through Messages.

Individual listings may include additional house rules set by the host. Those rules become part of your booking obligations when you complete a reservation. Depending on the property, they may cover occupancy limits, check-in and checkout times, smoking restrictions, party and event restrictions, pet rules, parking requirements, and quiet hours.

By providing a mobile phone number and requesting a verification code, you consent to receive transactional SMS messages from Pacific Luxe Stays for account verification and security purposes. You may separately opt in to transactional booking, reservation, account, and host or guest notifications. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS messages used for verification are transactional and are not marketing or promotional messages. Consent to receive marketing SMS messages is not required as a condition of purchasing goods or services. Consent for a verification code does not grant consent for recurring transactional notifications.

Where supported, users may reply STOP to stop applicable SMS communications and HELP for assistance. Users may also contact Pacific Luxe Stays through the support options available on the platform.

Information concerning our collection and handling of phone numbers and SMS consent data is available in our Privacy Policy.

You may not use the Platform to engage in:

• Fraud or attempted fraud
• Fake, duplicate, or unauthorized listings
• Payment circumvention or manipulation, including moving a booking off-platform to avoid fees
• Misrepresentation of yourself, a property, or a booking
• Harassment, threats, discrimination, or abusive behavior
• Any illegal activity
• Attempts to compromise the security or integrity of the Platform
• Scraping, crawling, or automated abuse where prohibited
• Uploading viruses or other malicious software
• Using another person's identity, payment method, or account without authorization

Hosts and guests keep ownership of the content they upload. By uploading content you grant Pacific Luxe Stays a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and distribute that content as necessary to operate, promote, and provide the marketplace.

You must have all necessary rights to the content you upload. Pacific Luxe Stays may remove content that is fraudulent, illegal, misleading, infringing, unsafe, or otherwise prohibited by these Terms.

Reviews on Pacific Luxe Stays may only be submitted by guests with a completed reservation. Reviews must reflect genuine, first-hand experiences and may not be fabricated, manipulated, purchased, exchanged, or used to mislead other users or to pressure a host or guest.

Pacific Luxe Stays may remove reviews that are fraudulent, abusive, or in violation of these Terms.

Guests and hosts are responsible for exercising reasonable care when travelling, hosting, and interacting through the marketplace. Verification measures reduce risk but do not guarantee that every property, listing, or user is accurate, suitable, or free of risk.

Please review listing details and house rules, communicate through the Platform, and report safety concerns to us promptly.

Pacific Luxe Stays relies on third-party providers for services such as payment processing, identity verification, authentication, SMS and email communications, maps, analytics, and hosting infrastructure. When you use features powered by those providers, their terms and privacy policies may also apply to you. We are not responsible for the content or practices of third-party services.

We aim to keep Pacific Luxe Stays reliable and available, but we do not guarantee that the Platform will be uninterrupted, secure, or error-free. We may perform maintenance, release updates, investigate or prevent fraud, or temporarily restrict functionality when reasonably necessary.

To the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available," and Pacific Luxe Stays disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy of listings or user-provided content, or the conduct of any guest or host.

To the maximum extent permitted by applicable law, Pacific Luxe Stays will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Platform or any stay booked through it. To the maximum extent permitted by applicable law, our total aggregate liability relating to a booking will not exceed the amount you paid to Pacific Luxe Stays for that booking.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or willful misconduct. These limitations apply only to the maximum extent permitted by applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pacific Luxe Stays and its personnel from claims, losses, damages, liabilities, and reasonable costs arising out of your violation of these Terms, your unlawful conduct, your misuse of the Platform, the content or listings you provide, or a stay you host or take part in.

Pacific Luxe Stays may investigate, restrict, suspend, remove listings from, or terminate accounts where reasonably necessary because of suspected fraud, safety concerns, illegal conduct, payment abuse, repeated violations, or other violations of these Terms. Where appropriate, we will let you know and, where required by law, give you a way to respond.

You may stop using the Platform or ask us to close your account at any time.

We may update these Terms from time to time as the Platform evolves or as legal requirements change. The "Last updated" date at the top of this page always reflects the current version. Where legally required, we will communicate material changes. Continuing to use the Platform after an update means you accept the revised Terms.

These Terms and any dispute arising from them or from your use of the Platform are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except where mandatory law in your place of residence provides otherwise.

Unless applicable law requires otherwise, disputes will be brought in the state or federal courts located in Orange County, California, and you and Pacific Luxe Stays consent to the jurisdiction of those courts. Nothing here prevents either party from seeking relief in small claims court where available. We encourage you to contact us first so we can try to resolve the issue directly.

Questions about these Terms? Email our support team at support@pacificluxestays.com, visit our help center, or reach us from the Messages page while signed in.

You can also review our Privacy Policy.